A non-profit business federation in Singapore, which seeks to drive industrial competitiveness and sustainable growth through serving industry-specific needs, manages an extensive network of contacts (more than 2,800 members) and organises many events for networking and public education.

Its managing secretariat has found that much of the operational hours have been spent in sending reminders for the to attend seminars and meetings, and was looking for an efficient way to manage this process. So its IT team chose Inspire-Tech's RapidSMS hosted service, which enabled flexibility in customisation, without the need for dedicated manpower.

The secretariat appreciated that the RapidSMS service has a clearly defined SLA e.g. system availability, has been used by other established organisations, and is able to caters for multi-users as well as set usage quota. The result? The secretariat observed a reliable service which enabled smoother communication with its wide member base, and a decrease in the time spent doing so.

For the federation, RapidSMS  has clearly defined service levels on system performance and features like user account quota setting and reports abridge the management of tracking and usage by the various departments.  The ease of exporting SMS received is another feature that the secretariat found useful when collating responses from members.