A statutory board of the Singapore Government had the responsibility of overseeing and maintaining facilities and structures such as footpaths, bus shelters and pedestrian overhead bridges. When the organisation conducts checks at these facilities, its officers discover that such facilities could be misused. For example, advertisers illegally stick advertisements on lamp-posts or bus stops. Usually, these advertisers include a mobile number on the unauthorised notices.
The officers needed an effective way of warning these offenders. Hence, the statutory board decided on using RapidSMS as a quick and reliable means of:
With RapidSMS, the statutory board was able to log all times of communication as well as the history of the dialogue. Should offenders breach the warnings or regulations again, the statutory board would be able to reference these SMS communications to impose the relevant penalties.