Hotpot Culture Restaurants Pte Ltd is a food and beverage chain specialising in hot pot cuisine. The management wanted a fast, easy and self-help method for customers to sign up for membership to enjoy the many benefits offered. The company found that SMS is a popular option, but mulled over several considerations such as customer privacy as well as integration time.
Inspire-Tech provided the hosted RapidSMS service, which eliminated the need for dedicated resources by the restaurants. Besides being cost-effective, RapidSMS also had a ready API to integrate with Hotpot Culture’s membership management system, and an auto-unsubscribe functions.
Other features used by Hotpot Culture included:
“After using RapidSMS (for an extended period), I've been happy with the services rendered thus far. The interface is fairly user-friendly, and the support staff is prompt and friendly. There have not been many technical issues so far, from memory only a minor one, which was resolved by your staff in a quick and efficient way," said a director of Hotpot Culture. "I've had a pleasant experience so far, and will not hesitate to recommend RapidSMS to my friends and business partners.”