The Singapore HQ of a global  systems integrator provides IT outsourcing services to large institutions in the public sector as well as financial institutions. Hence it is critical to proactively monitor their client’s servers by converting critical email alerts into SMS.

With constant changes to clients’ IT environments, the corporation needed a SMS alert system which has the flexibility to adapt to new system monitoring requirements and alert different groups of IT personnel who are in charge of their respective systems. The corporation chose to co-operate with Inspire-Tech, and implemented the EasiSMS suite of solutions, including EasiEscalate and EasiSMS Enterprise Messaging Server.

Due to its clients’ business dynamics, the required IT infrastructures change regularly. As such, the SMS alert solution that would be implemented needs to have the flexibility to adapt to new system monitoring requirements and defining routing of the SMS alerts to the respective group responsible for supporting the system.  EasiEscalate achieve that.

One of the features most appreciated by the corporation was the user-friendliness of EasiEscalate, which allowed easy setup rules and trials before production.  This helps in deploying the rules as intended and quickly to production which is critical for alerts.