| Applications |
| APPOINTMENT REMINDERS |
| Managing appointment reminders on a micro level is not practical for large organisations. Each day, many appointments are logged into a centralized management system which tracks personnel involved, customer information and appointment times. Appointment information is dynamically updated on the centralized management system and any advanced scheduling of appointment alerts on a separate system causes a lot of coordination problems. |
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To generate accurate appointment reminders, EasiSmartCast can be scheduled based on query criteria that suit business objectives such as, “two hour in advance” or “one day in advance”. EasiSmartCast then selects notification recipients and creates the alert message based on the most current data.
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Examples of Appointment Reminders: |
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- Hospital appointments
- Dental appointments
- Appointment with legal advisors
- Beauty appointments
- Government services appointment reminders
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| GENERAL REMINDERS |
| Companies and government agencies issue letters and emails to remind customers of outstanding payments. Such information is stored in their existing application systems and databases. Generating reminders via SMS requires only rules configuration on EasiSmartCast and no changes to existing applications. |
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Examples of Payment/Overdue Reminders
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- Tax payment due
- License renewal
- Utilities payment due
- Credit card overdue reminder
- Insurance premium reminder
- School Fees reminders
- Overdue books reminders
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Examples of Service Reminders
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- Routine health checkup
- Children immunization reminder
- Seminar/conference reminder
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| TRANSACTION AND EVENT ALERTS |
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Companies and government agencies are creating a better customer experience using SMS transaction alerts. To facilitate this practice, EasiSmartCast runs through the selection criteria at a daily cut off time and picks out customers who need to be notified. The selection criteria can be extended to include customer preferences, which allows messages to be customized with customer-specific information.
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Examples of Financial Alerts
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- Incoming remittance notice
- Loan disbursements notice
- Standing order status notice
- Loan approval notice
- Returned cheque notice
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Examples of Government Services Alerts
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- Offence notices
- Payment receipt acknowledgement
- Application status notification
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Examples of Other Alerts
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- Daily/weekly supplier price updates
- Salary receipts notice
- Flight check-in notification
- Examination results notifications
- Latest reward points balance
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