Banking Services

Automatic Account Alerts on Banking Transactions

Alert notifications keep customers updated on their account and investments. Banks can provide email and SMS alerts to their customers for the different types of transactions. In system design, alerts can be differentiated by Batch Alerts and Instantaneous Alerts.

Business Values:

SMS Reminder alerts deliver payment reminders to clients faster than snail mails
Instantaneous Alerts act as a proactive fraud management mechanism
Improvement in communication channels with customers

Our solutions can cater for 2 types of alerts using different solutions.
For Batch Alerts, it can be fulfilled by EasiSmartCast while Instantenous Alerts is fulfilled by EasiDB Alert. The SMS empowering process is streamlined to rules configuration, giving our financial clients faster service delivery to their customers and flexibility to adapt to changes easily.

Batch Alerts / Reminders	Instantaneous Alerts
Usually for transactions that have certain cut-off time or are non critical and system can perform a recurring task to check the database for all the affected transactions for the period to send out alerts to clients.	Usually for time sensitive transactions like high value and high risks transactions. Upon a change in the database, a notification alert should be triggered to the customer to provide instant alert of the change.
Returned cheque Fixed Deposit maturity reminder Account Overdrawn Reminder notices of Unit Trust redemption, guarantees renewal, facilities, etc Loan installment overdue Notification of inward remittance Notification of standing order success/failure Notification of Card sent Credit card payment reminder Loan disbursement notification	High value credit card purchase - provide alert on possible fraud Payment/Transfer to another account/organisation Account credited with high value Account debited with high value Warning of reaching credit card limit due to last purchase transaction Investment movement - drastic price changes above or below tolerance price Notification of 1st time card usage

Mobile Banking

SMS can be used to retrieve account information and perform requests with the bank through EasiCommand Builder. Customer will trigger a request through SMS command and the command will be validated with the bank's information system with the intelligent corresponding response based on the success/failure of request. SMS requests can be secured with proper registration process and authentication process set in place by the system.

Business Values:

Mobile banking helps the bank to process standard customers' requests more efficiently
It also reduces such requests over the counter and over IVR with their customer service officers.

EasiCommand Builder also provide authentication function to faciliate the implementation of restricted access to specific services. Some mobile banking services include:

Account Balance checking
Request for statement of account
Request for credit card bills
Request for customer service officer to call back
Pay bills

Private Wealth Management & Investments

High networth clients are managed by professional fund managers and relationship managers who will know what their clients should look out for. Equipping your staff with a desktop messaging solution would faciliate them to notify specific group of their clients on any investment tips. Such personalised alerts also applies for sales personnels like stock brokers and asset management houses.

Business Values:

Emails and phone calls may not provide you the reach within short time span while SMS broadcast allows more customers to be reached at shorter time.
Every SMS alert may be responded with a customer's buy/sell action which translates to revenue for fee-based services

EasiWorkgroup and EasiSMTP are the ideal solutions for your relationship managers to group and send out mobile alerts to their clients efficiently, giving clients the most timely financial information to influence their investment decisions.