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 | | | | |  | Superior notification, savings on downtime
In today’s environment, system administrators receive email notification when a service, hardware or network is having issue. Often, these services are so critical that an hour down time could potential cost million of dollars. As such, email notifications are insufficient. EasiEscalate is able to convert ANY critical email, compare to a rule, and notify based on the notification group assigned.
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 | 2 channels, multiple levels escalation
Both email and SMS can have different contacts. This is useful if you have a deskbound team and on site team. Contacts can also be on multiple levels. The flexibility allows assigning different priority to different supporting contacts. Escalation can be continuous for very critical event that warrants immediate attention.
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 | Intelligent text extraction
Often, system alert emails are lengthy and cannot be customized in some monitoring solutions. Through EasiEscalate’s visual text extractor, you can customize a smart text extractor for the specific contents on the email. These contents are transferred and made available in the SMS composition screen.
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 | Comprehensive Reports and Issues Monitoring
Incidents can be tracked online and generated as reports for analysis and archival. Reports provide statistical information about the occurrence of problems and insights on staff readiness to react to problems.
| |  | Robust, yet user friendly interface
EasiEscalate is developed on Windows .Net Framework 2.0. The windows service ensures the service is robust for 24x7 operations. The user friendly interfaces empower users to setup the rules and test them before production. This will enhance the productivity and ensure the rules can be deployed quickly to production.
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 | Compatibility to industry products
EasiEscalate is compatible with all monitoring solutions that support email notification (SMTP). We have successfully tested and integrated EasiEscalate with Microsoft Operations Manager (MOM) 2005. Read more | |
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