Here are some real life experiences given by our clients on how they have found EasiWorkgroup to be so useful in fulfilling their business needs. Unlike some SMS gateway or software, EasiWorkgroup is versatile, user-friendly and its ability to serve multiple users in an organisation is one of its key adoption reason.
| Banking & Finance |
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- Relationship managers are able to login to their own profile and manage their own customer numbers and send out group SMS to inform customers on special financial news.
- Debt collection officers can login to send payment reminders to individuals and track their responses.
- The priority selection allows business users who need to send out time critical messages to put higher priority on their SMS ahead of some marketing messages.
- The operating hours feature helps to auto stop and resume sending on the following day. End user does not worry whether the SMS broadcast can finish before specific time and the company maintains its reputation of not disturbing customers at late hours.
- All messages sent and received are stored in the message logs. The message logs can be filtered and exported archival and data analysis purpose.
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| Retail & Marketing & General |
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- Sending promotional broadcast can be so easy with the Batch SMS. Simply upload an excel file with the mobile number list, type the message and send.
- The Sender ID / number masking capability allows some companies to do branding on their messages to show their companies' or product brand names.
- Spam complains may be the worry of some responsible companies. With the automated unsubscribe feature, customers can opt out easily by sending in a pre-defined unsubscribe keyword.
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| Manufacturing |
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- Using EasiWorkgroup for general messaging and marketing has been very useful.
- One Gas company uses the Batch SMS function to greet and remind customers of the gas installation appointments. They don't need full automation yet and their system can generate the data onto an excel file. One of the customer service officer uses it to upload for hundreds of appointment.
- Some companies are happy to know that EasiWorkgroup allows many users to go online to send SMS. However, they are worried about losing control on the SMS cost. They find the Quota Management feature and Usage Reporting very useful in monitoring and managing the running costs and avoid abuse on the system.
- For companies with CRM system and ready customer databases, they just need the Enterprise Edition to synchronise the customers' mobile numbers with EasiWorkgroup without having to manage 2 sets of customer data.
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| Associations & Religious Organisations |
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- Different event managers in the association or churches and other religious organisations are able to send out event reminders to their members rather than using their own personal handphones
- When collecting responses, they can make use of the Inbox, Filtering & Export to Excel feature.
- The ability to receive email alert on any incoming SMS saves them time to login to the system to check on incoming responses.
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| Education |
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- Schools find the address book and the ability to sub-group the contacts useful in organising the classes and levels.
- Some schools use it to inform parents to RSVP on school events. Through the inbox, filtering function and export capability, the administrative manager is able to get the responses and plan the turnout better.
- Sending interim reports over SMS can be so easy. All the students points are already stored in Excel file. With the Batch SMS function, each parent receives the result of their child through SMS.
- APIs are provided for some clients who want to integrate through EasiWorkgroup to send out SMS. The API also take care of the username and quota and detailed log of the messages can be viewed through the web interface.
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