USAGE MANAGEMENT

Flexible Quota Management
Usages can be controlled through setting quotas for individual users. Quotas can be reset automatically or manually. It can be turned off according to the administrator’s discretion for all or selective users.

Database or Active Directory Authentication
Organisations can choose between deploying EasiWorkgroup on database authentication or via Active Directory authentication. Both authentication methods provide secure login process.

Reports
Usage reports and message history can be generated by parameterized date duration. Each user's monthly usage can be exported to PDF or Microsoft Excel format for archiving and printing.

CONTACTS MANAGEMENT

Public & Private Contacts Group Management
Contacts can be stored in individual users’ own “Private Contacts” and grouped in the multiple groups under the private list which is exclusive to the user. Corporate shared addresses can be stored in “Public Contacts” which are administered and updated by the administrators for all users to use. Groups can be created in both Public and Private Contacts.

Grouping & Sub-Grouping
Contacts can be grouped into single level group name and even sub-level grouping. Both Public and Private Contacts support sub-grouping. This feature is useful for hierarchical organisation contacts management.

Ease of Import
Mass import of contacts can be done through the Import Contacts function. Each field is mapped according to the columns found in the user’s Microsoft Excel file. The process is simple and fast. Contacts can be imported straight in an existing group or a new group.


Supports multiple mobile numbers
Increasingly, people own more than one mobile numbers or the contact may be associated with more than one number. The use of Primary & Secondary mobile number allows the sender to reach the recipient easily with storing ONE contact instead of creating separate contact name to represent one person.


Customisable Contact Fields
The application comes with customisable contact fields to facilitate organisations which need some fields that are not found in the packaged solution. The administrator can configure the system’s additional contact fields and even associate the contact field as a mobile number field. This means, the mobile number field can be expanded beyond just 2 numbers to even 3 or even more.

Database Synchronization with MS SQL/Oracle/Active Directory
To avoid duplication of customer database, organisation can provide shared contacts from Active Directory or external applications like CRM, ERP systems through database synchronization into the public profile. There is no need to import contacts from another database into EasiWorkgroup for your end user to use the contacts. Even if the contacts' mobile number has been updated in your primary application database, it will be updated in EasiWorkgroup.

CORPORATE MANAGEMENT

Auto Unsubscribe and Filtering
Unsubscribe function is configurable by administrator in application settings. The application is able to capture unsubscribe requests and prevents any more SMS from reaching them on subsequent broadcast. This feature ensures that the organisation is compliant to Spam Control Act.

Operating Hours restrictions for SMS delivery
SMS delivery at late hours can cause irritation to recipients. EasiWorkgroup suspends any pending jobs during the nonoperating hours and resume delivery on the next day without manual intervention. This feature empowers large broadcast (>50,000 SMS) without a need to break into many smaller broadcasts.

Message Logs Management
Users can view their own personal Inbox, Outbox & Sent Items. Inbox stores the incoming SMS that are routed to the individual's inbox. It uses an intelligent routing logic to route back responses from recipients to the Sender. They can view their message history for as long as the data is stored in the database. The administrator has audit history of the message sent by individuals. Messages deleted from the end user view are still stored unless the administrator purges the historical data. Message logs can be export to Microsoft Excel easily.

Powerful Search & Filter function
Prior to exporting, users can make use of the powerful filtering tool within the message log to filter the messages by date/time range, name, mobile number or even message content to search for data they want to see.

Customisable Views
Some user like to see a few rows of records while some would like to see hundreds of records at one go. By empowering the users to customise the view on their own, EasiWorkgroup user interface is designed to make search and viewing experience more wonderful than any other SMS solutions. Each user has his own profile and customisable view of the message logs. This means our customers do not need to ask for "customisation" to the application to increase/reduce page view.