FAQ

GENERAL QUESTIONS

Is Pocket Mobile Club a service?
No. Pocket Mobile Club is an application that is installed solely in your PDA to capture your customer’s information and broadcast to them. For example, you are the shop owner and want to know who your loyal customer is. Using PMC, your customers can join in your mailing list by just sending the keyword like “join <space>name”. Therefore, whenever your shop has promotions, new arrivals or even you want to inform your customers about relocation, new operating hours, with one click, PMC allows you to broadcast easily.
Doesn’t Pocket Outlook support Text Messages sending and management? Why do we still need this Pocket Mobile Club?
Pocket Outlook’s Text message is not designed for “Mass SMS” sending. In order to send to multiple recipients, the user has to select the contact ONE by ONE. Imagine how tedious it is to repeat the action for 500 contacts! Pocket Mobile Club is designed to select your contacts by category. When you want to broadcast, just select the category name and click the Send button. It is so quick and simple.
Can we broadcast email using Pocket Mobile Club since it can also capture email address?
No. Pocket Mobile Club is designed to take the advantages of SMS in terms of reaching out to people faster and enjoying higher readership rate than emails.
Does customer need to pay for subscription?
No. The subscription we are referring to is really "joining your mailing list" or be part of your address book recipients who would like to hear more from you. If you look at a business-customer relationship, by having the Pocket Mobile Club, your business empowers your customers to self-register their mobile numbers to your mailing list by sending in a SMS. The "subscription" is free for your customer since you would love to broadcast news to them in the future.
Would you have my customer's mobile number?
No. Pocket Mobile Club is just a software installed in your Windows Mobile Device. All information is stored in your phone. We do not have any access to your information. This is why we have emphasized one of the key value of owning a Pocket Mobile Club is exclusivity to your mailing list.

TECHNICAL QUESTIONS/PLATFORM

Can Pocket Mobile Club support Smartphones?
At the present moment it supports only PDA Phone Edition. It is in our pipeline to release a Smartphone edition and we will keep customers informed.
I have a Pocket PC, can I use Pocket Mobile Club?
Please ensure your Pocket PC has Phone functions. It must be able to do calls, send SMS. Otherwise, it will not be a compatible device to install Pocket Mobile Club. In addition, the operating system needs to be Windows Mobile 5 and above. Windows Mobile 6 is also supported.
Can Pocket Mobile Club support Symbian, PALM or Blackberry platforms?
No. Pocket Mobile Club is only supported on Windows Mobile 5 and Windows Mobile 6. In addition, it must be a phone edition.
I do not have Windows Mobile device. Can I evaluate PMC?
Yes you can using emulator. However, there are some functionalities not available, e.g. sending and receiving SMS. To learn more, click here to download and follow the instructions.

SUPPORT RELATED QUESTIONS

Can I send broadcast to contacts in my SIM card?
No, you cannot send broadcast to your contacts stored in your SIM card. You should first import the contacts from your SIM to your Outlook contacts. Then you categorise your contacts. After you have put your contacts in the category(s), you can then select the category name and broadcast to your contacts.
I've already done the settings and asked someone to SMS to my number. How come it does not seem to work?
One important action that you may have missed out is to click on the START button at the bottom left corner of the Pocket Mobile Club summary screen. It is important for you to STOP & START the service after every updates to the Settings. By restarting, you can then refresh your latest settings.
What are the fields that I can use to customise my message?
If you like to address your recipients by name, you can type <FileAs> or <FirstName> or <LastName>. Please note that it is case-sensitive. By using these fieldnames, the program will mail merge and deliver a customised greeting for your recipients. Please note that you will have to ensure the fields you are using is not empty.
I've set up the keyword for unsubscribe as UNSUB. Will it capture a customer's request if customer sends in "unsubscribe"?
Unsub is a subset of Unsubscribe. Whether the customer sends in unsub or unsubscribe, the request will be considered as a request to unsubscribe from your mailing list.
How can I remove the person from the unsubscribe list?
You have to go to Outlook and remove the Unsubscribe category.
How come my program autoreplies each time anyone sends in a SMS to me?
You must have turned on the Invalid SMS Format autoreply function. All incoming SMS which does not met other keyword patterns will be "catch" as invalid SMS format. If you do not wish to have the autoreply, you should deselect the Invalid SMS Format checkbox.
How to use the application?
Download the HELP GUIDE here: PocketMobileClub-HelpGuide.pps

LICENSING RELATED QUESTIONS

Can I install PMC on multiple devices?
No. You need to purhcase multiple licenses for mulitple devices.
I had perform a hard reset of my device. Can I reactivate the product?
There are 2 options to reactivate the product after a hard reset or due to firmware upgrade.
a) Backup PMC.config located on the installed folder of PMC. Install PMC and copy this file back. You will find the product displayed as the correct version registered.
b) Reactivate the license key. Bear in mind that you have to reactivate from the same device that you had registered before. You have only total 3 activation chances.
I purhcase a new device. Can I migrate or transfer the license?
No. The license cannot be transferred once activated.